Resources for resolving common issues with Frost Bank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Frost Bank and work to get a response. After your complaint is forwarded, Frost Bank has 15 days to respond to you and the CFPB. Frost Bank is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Frost Bank Money transfers fraud or scam May 11, 2015 - I found in my email a message from website : - paid a mere $4.00, $2.00 in International card handling fee, and another $ - for a product I have never received. I attempted to contact the company and reached a call center. The agent did not apologize for telling me the he was sorry I have not received my prodcuts, but ... you will have to contact the USPS becasue that is just shipping money ... '' Yet, he REFUSED to provide me with any tracking information and refused to refund the money, which is not much. But I believe these are shady business practices. I have emails but can not ... |