Stop The Collection Connection Phone Harassment

Resources for resolving common issues with The Collection Connection products and services

You can reduce the number of unwanted calls from The Collection Connection you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.

How do I register?

Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)

If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.

How long does it take?

Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.

Reporting Illegal Calls

Where can I file a complaint about an illegal sales call or a robocall?

To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).

Will I hear back from the FTC regarding my complaint?

Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.

What's a Robocall?

If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.

What Should You Do If You Get a Robocall?

If you get a robocall:

  • Hang up the phone. Don't press 1 to speak to a live operator and don't press any other number to get your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
  • Consider contacting your phone provider and asking them to block the number, and whether they charge for that service. Remember that telemarketers change Caller ID information easily and often, so it might not be worth paying a fee to block a number that will change.
  • Report your experience to the FTC online at or by calling 1-888-382-1222.

New The Collection Connection Consumer Complaints


The Collection Connection Debt collection taking/threatening an illegal action threatened to sue on too old debt

June 20, 2016 - A company called collection connection just sent me a letter demanding payment in full within 10 days or they claim will they turn it over to an attorney in my city. I do not owe this debt. I paid the - in cash when I withdrew. They have never validated this debt. I have disputed this account on all - bureaus to no avail. Not only are they threating to sue me on an account I do not owe, not validated, but its also after the PA statute of limitations....

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The Collection Connection Debt collection cont'd attempts collect debt not owed debt was paid

October 7, 2015 - The alleged debt is non-existent as all debts with - - - have been fully satisfied by me in the past. The collection of any other debt is unwarranted and unfounded. ...

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The Collection Connection Debt collection cont'd attempts collect debt not owed debt is not mine

September 25, 2015 - The debt collector- ( The Collection Connection ) has been hired by my previous - who I have been fighting with over the charges he 's states we owe over - missed appointments in - 2014. He 's trying to charge my wife and I $510.00 for - missed appointments he claimed we missed in - of 2014. I requested proof of us agreeing to these said appointments, and the Debt collector sent me a copy of the doctors appointment book with his notes in it. I have told the debt collector these are erroneous charges no services were ever provided nor did we ever commit to an appointment on sai...

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The Collection Connection Debt collection false statements or representation attempted to collect wrong amount

July 12, 2015 - In 2011 I spent about a month in - - in - - -. They operated to relieve a problem with my - -My hospital and doctor bills were paid by - and -. - - - was - of the doctors who attended me during my stay. I recently found out that - - claims that I owe him $5000.00 and he has placed me in collection. I do not see how this can be. - - and all the others were paid by - and - ...

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