Review and analysis of over 167 Other Mortgage complaints against Quicken Loans
Quicken Loans consumers have reported over 167 official complaints related to Other mortgage. Out of the 167 consumer complaints against Quicken Loans, 24% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 98% were processed in a timely manner. 2% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Quicken Loans Mortgage loan servicing, payments, escrow account May 28, 2016 - I refinanced my house through Quicken Services in 2005 and noticed that the amount of interest paid monthly was the same even though I was paying on the principal even after several years. They explained that this was normal. I later discovered that this was an interest loan that is generally targeted towards wealthy people who make over - a year. I did not want this kind of loan since I have never made this kind of money and now I am told through my legal insurance that these thieves made this the norm and walked away with the blessing of the banking industry. Regardless of the fines tha... |
Quicken Loans Mortgage application, originator, mortgage broker April 13, 2016 - on - 2015 I applied for mortgage refinance from Quicken loans. My understanding Quicken loans will inquire about my credit once, instead QL inquired 3 times in less than one month. ... |
Quicken Loans Mortgage application, originator, mortgage broker April 12, 2016 - I called Quicken Loans for the limited purpose of obtaining information regarding alternative loan programs and their respective rates. Although the purpose of my call was clearly stated, the Quicken Loans representative asked a number of invasive questions, some of which I answered. Finally, when it became apparent that the Quicken Loans representative would not furnish the desired information unless I provided more confidential information, I terminated the call. The attached e-mail exchange then ensued between Quicken Loans and me. I respectfully request CFPB to issue an opinion as to the m... |
Quicken Loans Mortgage application, originator, mortgage broker April 1, 2016 - I am moving to - in two weeks, so I need to fix up my townhouse to either sell or rent it out by -/-/-. I have - mortgages, - and -. So, I decided to combine the - and refinance. So, I went to Quicken loans online to get pre-approved and then contacted a finacial person. He looked up my score and said he ca n't give me the loan because I dont have a score of - according to the FICO - they are using. They were seeing -, - and -. But my FICO - and - Score for mortgages according to - ( I subscribe to ) is FICO - : -, -, - - - - : -... |
Quicken Loans Mortgage credit decision / underwriting March 24, 2016 - I responded to a Quicken Loans solicitation to Refi my home. After going through an - process online, the system then pulls my credit. That 's fine, I expected them to. However, it instantly came back with 'It does n't look like there is anything we can do for you '. It then says I can call our - number, or chat with an online rep. I 'm not pleased because I do n't want unnecessary credit checks on my credit if there is absolutely no way to qualify. I decide to engage in a chat. Well, after talking with their representative who has the title of " President 's Club Banker '' due to his le... |
Quicken Loans Mortgage application, originator, mortgage broker December 3, 2015 - In -, I began the mortgage application process with Quicken Loans. The prequalification process went smoothly. It took some time to secure a contract that put us under a time constraint. Before we committed to the contract, we wanted to be sure it was feasible to close. I submitted a written request to expedite which was approved. Not only did they assure me it could be done, they assured my agent, the listing agent and the seller's lender it could be done. The city where I was purchasing had a natural disaster. From experience, I knew that re-inspection requirements could impede the ... |
Quicken Loans Mortgage credit decision / underwriting November 24, 2015 - I HAVE APPLIED FOR A PRE- APPROVAL LETTER AND WAS AWARDED THE AMOUNT I ASKED FOR, BUT I HAVE NOT USED MY LOAN YET, SOMEONE STOLE MY LOAN AND PURCHASED A HOME WITHOUT MY PERMISSION OR CONSENT. THEY USED MY CREDIT TO PURCHASE A HOME, AND THERE IS A MORTGAGE THAT SHOWS ON MY CREDIT REPORT, HOW CAN I REMOVE TI AND WHERE IS THIS HOME SO I CAN REPORT IT TO MORTGAGE FRAUD? THERE IS NO SHARED CREDIT ACCOUNTS. ... |
Quicken Loans Mortgage application, originator, mortgage broker November 4, 2015 - I called Quicken Loans to ask a question about a mortgage- The customer sales person asked me for my name etc. before I received an answer to my question! Unbeknownst to me my credit score was impacted because of a " Hard Inquiry '' - It does not seem right to have your credit score come down, when your just want a question answered about the company in question services! Your question " Which part of the mortgage process is your issue related to? '' Does not apply so I put Applying for a loan - which I am not or did not! ... |
Quicken Loans Mortgage application, originator, mortgage broker October 17, 2015 - Back in -, 2015 I was checking the options to refinance my single family house mortgage of $630000.00. After watching the Quicken Loans TV advertising, I decided to find more information about my chances of refinancing. Since I begun checking the loan options with this company, starting - -, 2015, I was persuaded by their very persistent representative - - ( -- Phone : ( - ) - - ), to send him my two years tax returns. After a day or two he called me back and told me that I 'm certainly qualified to begin the process. -/-/- the process begun ( Loan : -... |
Quicken Loans Mortgage application, originator, mortgage broker October 12, 2015 - On or about - -, 2015, I received an email regarding refinance of a mortgage. I provided contact information. The first company to call was from -, CA. Since I had gone to a master 's degree program for a year in -, CA, I had a nice conversation with the caller from Loan Depot. The - company to call was Quicken. I was aware that Quicken advertised themselves as being Highest in Customer Satisfaction by - - -. I received an email from - - of Quicken on - -, 2015 saying he would be my Home Loan Expert. I sent - - an email on - -, 2015 saying that I... |
Quicken Loans Mortgage application, originator, mortgage broker October 7, 2015 - We have tried for nearly 2years to get a loan on our houses without success. Have also tried to, refinance our business property with out success. We are both in our -. My husband is self employed and I am still working full time. Our home is not mortgaged and our business is with a high interest. The properties are worth - -.We have tried various loan sources who promise a lot. My husband is a veteran and we can not get at VA loan. We get no response as to why. ... |
Quicken Loans Mortgage credit decision / underwriting September 10, 2015 - --Quicken ran an inquiry on my - - and - credit report without my permission ... |
Quicken Loans Mortgage application, originator, mortgage broker September 8, 2015 - My husband and I are looking for a new house. We were pre-approved by - lender. Unbeknownst to me my husband decided to contact Quicken loans to check on refinance rates for our current home. While at work he spoke to a representative who gave him all of my credit information to include a credit card in my name only and the outstanding balance. ... |
Quicken Loans Mortgage application, originator, mortgage broker September 5, 2015 - I was speaking with Quicken Loans about requirements for a Mortgage Loan, and did not authorize a credit inquiry. However, my credit report was ran without my approval. I consider this fraud and identity theft. I then called back to ask why they did that, and was told by - - of Quicken Loans that they had 'permissible purpose ' if they had my social security number and date of birth. I told them that if anyone had my info they still needed my approval to do anything with it,. I would like to report this agency as willfully misusing my identity and would like to press criminal charges and... |
Quicken Loans Mortgage settlement process and costs July 9, 2015 - I received a phone call from Quicken Loans on or about - 2015 informing me I could refinance my current mortgage at a lower rate with no points and no costs. We began the process and locked the rate at 4.250 percent ( with no points and no costs ) and a rate lock expiration of - -. I was ready well-before the date, but - was not. When they were ready, on about - -, I was told the rate lock had expired and that I could only have the rate that was promised ( 4.250 % ) if I agreed to pay points ( a little less than 1 % ). It feels pretty much like - pulled a bait and switch, ... |
Quicken Loans Mortgage application, originator, mortgage broker July 5, 2015 - Around - 2015 I decided to refinance my property. My current mortgage company was not being responsive so I began working with QuickenLoans after seeing some of their advertisements. I spoke with one of their client agents ( - - ) who promised that they would be able to close within 45 days. The promise of the 45 days combined with their advertised success rate of 95 % is why I chose to go forward with them. I began the process -/-/2015, sent them all of the required information. I was n't getting any communication so I went to the website to check the status. Each time I went t... |
Quicken Loans Mortgage application, originator, mortgage broker July 2, 2015 - I applied to Quicken Loans for a HARP LOAN. The self assertive Loan Expert '' kept insisting I was not eligible for this loan. I explained that I was already Approved '' for this loan. I mentioned - Bank and was looking for a lower rate. She assured me this was not possible and perhaps these other loan officers '' were not honest ''. She was an Expert '' and knew about eligibility, however, if I sent the paperwork over to her she would be good enough to review '' their info and inform me of the error. It was a good thing I did NOT go along with her Expert Opinion ''. I got a HARP loa... |
Quicken Loans Mortgage application, originator, mortgage broker June 28, 2015 - I submitted a request to get refi-mortgage options and was called by Quicken Loans on -/-/15. The same day the loan was setup. I had said that I wanted a 30 year fixed with $0.00 at close and $0.00 out of pocket. I was told from Quicken Loans representative that it could be done and began delivering information that they requested of me. By -/-/15 they had all docs and was sent to underwriting. Over a month went by and then I received a call from QL stating that I would need to bring bring money to close. ( approx - ) I began asking how this could happen and explained to the... |
Quicken Loans Mortgage application, originator, mortgage broker May 27, 2015 - I set up an account on - to find a lender to purchase my first home. - provided a small number of lenders that offered low interest rate that were generated from a soft inquiry of my credit report. Quicken Loans contacted me to see if i would be interest in using them as my lender of choice. I told - - the representative that i was using a down-payment i was granted by - - of $15000.00 and was only! looking for a lender that accepted the grant ... and I only! wanted to know if Quicken loans was compatible and accepted this grant. he was unsure and stated he would check and ... |
Quicken Loans Mortgage application, originator, mortgage broker May 8, 2015 - On - - my wife - - contacted Quickin Loans in an effort to obtain a mortgage for a $40000.00 investment property. She spoke with - --. She informed him that we needed a pre approval letter and mortgage for a $40000.00 HUD property that we planed to use for investment property. - - obtained my social security number from my wife and place a hard credit inquiry on my credit profile. He never spoke to me or obtained my permission to do so. I received a notification from my - - account that the inquiry was made by - -. - - got back to my cell ph... |
Quicken Loans Mortgage application, originator, mortgage broker April 21, 2015 - I made contact with Quicken Loans regarding a potential mortgage ... ..they provide no way to unsubscribe from their email distribution list. Also, even when you are emphatic that you do not want any of their services, they will not stop calling you on the phone. I would never recommend this company to anyone, they are a nuisance. ... |