TRINITY HOPE ASSOCIATES Debt Collection Complaint

Medical Cont'd attempts collect debt not owed debt was paid

TRINITY HOPE ASSOCIATES Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid North Carolina

I created a medical bill late -/-/- at -. I paid them directly on -/-/-. I began receiving harassing phone calls and letters from Trinity Hope Associates in -/-/- to which I responded that it was already paid to the physician, but they refused to believe me. The Physician sent them records to prove this. Then things were silent, but now in -/-/- I started receiving calls and letters again. I called them back and yet again they were quite rude and demanding payment. It took me a while to connect the details of this ( as they said it was from 3 years ago ). But I told them I am sure it was paid. They refused to give me the proper name and contact information of the physician group. Representative - said " look it up online yourself ''. She also said I was reported to the credit agencies and I should " look that up yourself ''. She also threatened to send me to another collection group and report me again. The letter states I would hear from an attorney. Without the proper information this took quite some time, as my personal documents from -/-/- have been destroyed. Nonetheless I did get to the right medical practice and they again assured me that this bill had been paid directly to them in -/-/-. They assured me that they already told the collection agency that the first go-around of this, but they would send them the information again. They also said they would inform the credit agency to undo my negative credit reporting. I called back to the collection agency to let them know and they insinuated I was lying, demanded again for payment, and she was quite rude again. I informed them I was going to report them.

TRINITY HOPE ASSOCIATES customer in North Carolina
Mar 31, 2017

* Source: CFPB Complaint Database

TRINITY HOPE ASSOCIATES response to complaint:
Closed with explanation

Consumer disputes how TRINITY HOPE ASSOCIATES handled their complaint

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