Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Colorado

While on vacation in - in -/-/-, our credit card number was stolen and used to make purchases on - and -. Barclay Mastercard contacted me and asked if the purchases were mine, they thought they were fraudulent, and I told them NO they were not our charges. We contact - and they confirmed that the charges were not ours and that they could see another person 's email account was used to make the purchases. Barclay took the charges off, then a few weeks later they sent a letter and said they put all of the charges back on our credit card. I have called them about 7-8 times and spoke with -, a manager, and -, in the fraud investigation. - told me on -/-/2017 that he is a manager and would take care of the charges and make sure they are taken off. It has been 2 weeks and he never called back and has never addressed the issue. Everytime I call, no one knows what is going on and no one will help me. Attached is the contact name for - at -. - - Case # - ; Fraud claim with -.