Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes North Carolina

I got a credit card through - in -, North Carolina and Bank of America manages this card. I never received the card or any statements. I called and asked them to cancel the card when I found out there was an open account when I was applying for a mortgage. Even after what I thought was a closed account, I received a forwarded statement from a previous address. I was told by the Bank of America representative that if I paid the $8.00 balance, then I would get $5.00 back of that and they would remove all late payments shown on the account and I had her to update the correct mailing address. 30 days later, I receive a statement owing $1.00 and had to call back again. I was told by the Bank of America representative that would be removed. A few weeks later, I received a late notice on the $1.00 and had to call again. The representative said it would be removed and would call me back on -/-/2017 to tell me everything was cleared up. Today is Monday -/-/2017 and no return phone call has been made. My concern is what impact this small charge and seemly lack of communication has done to my credit. To date the lates have not been removed, the $5.00 was never refunded ( which is not a concern ) and not sure what happened with the $1.00. My biggest concern how can a company be so large and have that much impact on my credit with no regards to their customer service. I would appreciate any help with this matter as I value my credit and it does not seem fair the follow through on Bank of America 's part to do what is the right thing when I had no communication from them until now.