Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Tennessee

Our family left the country for two months - -, - - -, - ). I contacted Bank of America beforehand per telephone telling of our intentions and made on - -, - a payment and explained to them this was specifically to cover any amounts due until our return this date, - -. On - -, - our credit card quit working. I called the bank and after 30 minutes hold time I was told I would be charged late fees and penalties. ( total amounts yet unknown ). I feel these penalties are unjust & fraudulent as they were informed beforehand I would be out of reach to contact or make payments ( the $2000.00 prepayment ). The penalties will reflect that I paid my bills late affecting my flawless credit as well as I feel the unjust fees. This I feel 100 % the fault of the Bank of America and ask for any assistance in resolving this dispute. I feel as this bank is falsely charging penalties causing myself and my family undue duress.