Bank of America Credit card department,
Bank of America ( BoA ) continues to refuse to accept my payments. On two separate occasions they have refused to accept online bill pay checks drawn from - - - - ( - ). - reports that the checks were reportedly returned because BoA was unable to determine the account number. This assertion is false on its face. Each check contained my full name and and either the full account number or a redacted version. See the attachment to this message, a threatening letter from BoA, that includes a payment coupon which only references my name and a portion of the account number. As you can see, its explanation lack substance. Upon information and belief, BoA is refusing to accept my payments in order to assess unlawful late penalties. In a third payment attempt, on -/-/2017, I paid the balance in full at the site -. It is unclear if BoA will process this payment. If so, this should conclude that matter. All late payments must be refunded and my balance -. Any and all derogatory information reported to credit agencies must be recalled and corrected. Thank you. Very truly yours, - -
Bank of America customer in Maryland
Feb 10, 2017
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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