Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Florida

I contacted Bank of America on - -, 2016 to dispute a credit card charge of $1100.00 from - Rent a Car - in -, -. From the beginning, the Customer Service Representatives ( CSRs ) at Bank of America have treated me with the utmost disrespect regarding this matter ; they immediately sided with - and dismissed my complaint from the beginning. Bank of America has been negligent in investigating my claim that - charged me for services that it did not render. I was told that rental car companies often bill amounts after a rental car has been returned so I did n't have a case since I signed a rental agreement. I 'm not disputing the fact that I signed a rental agreement. My claim is that - charged me for a service that they did not render ; and they charged me for a ticket that I did n't receive. - claims that they charged my credit card $1600.00 because they paid a ticket on my behalf. For months now, I 've asked to receive the official receipt of payment of this ticket ( a receipt from the government ), and - has n't provided me


them with a receipt of payment, if I decided to pay the ticket myself, in order to prove to them that I had paid the ticket ( please see attached email ). I 'm skeptical of this ticket for a couple of reasons. 1. This is a typical scam in -. 2. - has n't provided me with the video/picture of my alleged traffic violation 3. Under - law, - does n't have to pay for traffic tickets from its renters so it had no obligation to pay the ticket for me 4. - supposedly sent my notification about this traffic ticket to the wrong email address, but they managed to use my correct email address for over six months to email me about my pending reservation 5. - has n't given me a receipt from - to prove that they provided me with the service of paying my ticket. Until - provides me with a receipt from -, they have n't provided me with the service they charged me for so my claim is valid. Bank of America has concluded that - 's charges were legitimate even though - has not provided Bank of America with any proof that I received a traffic violation. - has n't even provided Bank of America with a receipt to prove that it paid $1600.00 for my alleged traffic violation. - claims that they charged my credit card because they paid the traffic ticket on my behalf. If they paid the traffic ticket, then they should have an official receipt from -. - gives you a receipt when you pay a ticket. They have only provided me with a receipt to show that they charged my card- this is not an official receipt from -, and they have provided me with a receipt of my payment to -, again, this is not an official receipt from -. I will repeat that : - was n't even required to send Bank of America a receipt of its payment of the $1600.00 to - before Bank of America made a decision on my claim. At a minimum, that should have been the first thing that Bank of America requested. I have been told several times by Bank of America that - does n't have to provide them with an official receipt since I signed a rental contract. Bank of America has blatantly refused to even honor my request of asking - to send them a receipt from - as proof of payment. Obviously, the CSRs working for Bank of America do n't understand the fact that even if I signed a rental agreement with -, the company ca n't charge me for a service that it did n't render.