Account Services Collections, Inc Debt Collection Complaint

Other (i.e. phone, health club, etc.) Disclosure verification of debt right to dispute notice not received

Account Services Collections, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Indiana

In - -, I rented a vehicle from - - - in Florida to attend a wedding and was involved in an accident, that was at no fault of my own. Within 2 weeks of the accident, - ( the other driver 's insurance ) paid for 100 % of the damages to the vehicle. In - -, I received a notice from - - - stating that I owed for loss of use and an admin fee, totaling $110.00. Upon receipt, I submitted the bill to -, in which the call center agent said it would be taken care of. In - -, I called the - - claims agent, - -, on the letter I received in -, to verify that everything was taken care of. I had to leave a voicemail and never received a return call. On - -, -, I received a credit alert stating I had a collection opened on my report from - - Claims for $87.00, being handled by a collection company named Account Services. I immediately called - - claims, and left a message for - again and also on their general voicemail line. I also contacted -, who stated that

that my address was - - -, in which it was - - -. I contacted - on the morning of Tuesday, - -, to which I spoke to a very unhelpful and unpleasant individual, who told me that the bill would n't be in collections " if I did n't ignore the notice. '' I told her that the address on the 2nd notice ( after - paid the partial amount ), was sent to - - -, so therefore I could have not known that the entire balance was n't paid by - ( in addition that - never returned my phone call ). The agent asked why did I provide an incorrect address to the car rental company, which I did not and received the 1st notice. - stated it was n't their problem anymore and I needed to contact Account Services and handle it with them. I contacted Account Services and asked for the documentation for the final demand after - 's payment, since I had never received it. Account Services told me that I needed to get that information from -. I called - back again, which they agreed to send the paperwork to me via email, which was not received until -/-/- and I made the request on -/-/-. In the email sent from - -, the claims manager of - - -, is a copy of the check from - dated -/-/-, the original claim information from - - from the car rental company - - - - - ), and also the " final demand letter '' dated -/-/-, addressed to the wrong address of - - - and also an added collection fee. The final demand also states the I have 10 days to pay the balance or it will be sent to collections. There are several issues here ; 1st being that - did not notify me of the remaining balance after - 's partial payment ; 2nd that without proper notification, the account could NOT be sent to collections ; 3rd - used a blatantly wrong address in their subsequent handling of the file. 4th ; the account was sent to collections in - -, yet the final demand letter is dated -/-/- and states that I have 10 days to pay before it is sent to a collection agency. 5th ; the final demand was emailed on -/-/-, which did not allow we the ability to comply with the 10 days. 6th ; Collection fee was added to the final demand, with a note that another 30 % collection fee will be added

Account Services Collections, Inc customer in Indiana
Feb 07, 2017

* Source: CFPB Complaint Database

Account Services Collections, Inc response to complaint:
Closed with explanation

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