Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Application, originator, mortgage broker California

We have been working with Freedom Mortgage company for 5 months to assume a VA loan. Freedom Mortgage has repeatedly requested documents that we sent, then resent per request and received by them months ago. We believe that this is Elder Abuse because of the our ages, - and -. Our lives have been put on hold because of this situation. Daily we have to check the emails, we have written letters and made numerous phone calls to - different loan agents who were identified as handling this loan. We are unable to complete this purchase and have made - extensions of the escrow to date. There is nothing more we can produce that they do n't already have, They sent a conditional loan approval 3 months ago and we have also signed a Borrower 's Authorization. Yesterday we got another letter requesting copies of more documents that we sent to them - -. How can we proceed to resolve all of this abuse? .