Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes Hawaii

On -/-/-, I tried to make reservations for a round trip from - to - utilizing my - - - for a buy one full fare and get the second fare for half off. I was unsure of how to make the reservations so I called the - customer service phone line. The custom service agent said to just to onto the - website to make the reservations. After logging on the the - website I made the reservations and paid but did not see any where on the webpage to get the discounted fare. I was charged for two full fares of $690.00 each for a total of $1300.00. Upon realizing I was charged for two full fares instead of one half off, I immediately called back the - customer service phone line again and this time the customer service agent told me that I had to make the reservations on my - account. Due to the first - customer service agent 's misinformation and being overcharged, I was told they would refund me the original two fares of $1300.00. I then logged onto my - account and made the same reservations and this time I was charged correctly


received credit for 2 full fares of $690.00 each and half a fare of $320.00. I have written many letters to the - and - Customer Service Offices. - did issue me a temporary credit of $320.00 which would have taken care of the problem but then they reversed the credit stating the merchant already issued me a credit. I did not receive any credit from - nor does any of my statements from - show any extra credits. I am still waiting for a resolution to my problem. Also, I asked on many occasions that my credit card be cancelled and it has not been done yet and I was charged $89.00 for the yearly fee.