Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account Maryland

I have been a AAA VISA card holder since -. Outstanding balances were always paid on time. In - - a BofA rep called me and, giving my frequent foreign travels, urged me to take a - VISA card. This - Card was issued the same month to me. On - - this year I informed - that I would be traveling for one week to - -. They put a notice in their records. After arriving in CR I realized that both - cards were refused when I tried to pay with them. I called -, and after being referred to various agents who could not tell me what was wrong, the fourth agent finally told me that the accounts of both cards had been closed on - - and that I should have received a letter in the mail informing me about the closure. But she did say that BofA would not tell me the " Business Reasons " for the closure. Luckily my hotel accepted my - Card which many merchants did not do.


to me which seems to be somewhere in the postal system which reads " This letter is to advise you that your above referenced account has been closed because your risk profile no longer aligns with the bank 's risk tolerance. '' By the way my outstanding balance on the Visa accounts to $ - It also informs me that reward points associated with the account would be forfeited. The Branch Manager reiterated that Bank of America could not give further explanations for the closure but urged me to contact - to check my Credit Rating and thus find the answer for the closure of my VISA accounts. After checking with - I learned that my Credit Score is -, A, as of - -, that there was nothing delinquent or derogatory. To be kind, I find BofA 's behavior bizarre, there seems little interest in good clients.