Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Deposits and withdrawals Texas

- checks that I had already deposited through my Bank of America mobile app -/-/2016 were stolen out of my vehicle. I had failed to write " void '' across the front of the checks. I did not know this was necessary as the app told me to write " for deposit only '' below my signature, which I did. I thought this was sufficient to prevent the checks from being nefariously used by someone else. Originally, the checks that I deposited -/-/2016 were cleared and I spent the money on bills and daily life needs. -/-/-, the thieves used the same - checks to deposit in an ATM. Bank of America allowed this fraudulent transaction to occur and immediately took the funds out of my checking account to cover these duplicated checks. They never asked me if I had mistakenly tried to use the checks again, which I would have told them " No! '' and explained that thieves and defrauders were at work here. My account was overdrawn by almost $2000.00 because of this. I feel as though I have not only been victimized by thieves and defrauders but also by the the financial institution that my wife


of my wife 's checking account that was not directly tied to our joint account, where the duplicated checks were said to have occurred initially, after the account was made negative by the fraudulently deposited checks. This has caused my whole family untold amounts of -. - We filed a police report for check fraud but I just received notice that the case has been closed due to lack of surveillance video at the scene of the -, fraudulent, transaction. Bank of America told us that we had to contact my employers bank, ( - ) in order to see when the checks went through the 2nd time at -. They knew that these checks had already been payed by - after I deposited them -/-/-. There was no reason for - to pay these a - time. My boss, the writer of the checks, went repeatedly to - in order to ascertain this. - had no record of the checks coming into their system a 2nd time. Bank of America paid the thieves without sending the information to - the 2nd time. The fraud department of Bank of America has told us there is nothing they can do to help us. They are still incurring monthly charges to the accounts because we ca n't close the account with a negative balance.