Citibank Prepaid card department,
General purpose card Managing, opening, or closing account Ohio
I received a prepaid debit card # - thru CITIBANK. The card was issued on -/-/- and the plastic card listed an expiration date of -/-/-. I believe that this violates the Credit CARD Act of -/-/-, which requires a 5-year period of use. I have reached out to the telephone number on the back of the card ( - ) and was routed to a company called " Prepaid Services, '' - - -, -, PA, -. I explained that I need the card to be reissued because the stated expiration date was not in accordance with the time period required under state and federal laws ( the card has not been " activated '' for & gt ; 12 mo. for which fees would apply ). The company refused, citing its agreement with the issuing entity ( - ). Please help clarify whether I accurately understand the legal requirements and advise whether I am entitled to a refund of the card amount ( $15.00 ).
Citibank customer in Ohio
Jan 25, 2017
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://online.citibank.com/ |
Phone | 800-870-1073 |
Address | 701 E 60th St N Sioux Falls ND 57104 |
Citibank | |
Citibank |
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