Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Florida

I purchased a bed from - - and called the owner - and informed him that the bed was too hard and uncomfortable. I asked for a refund and asked him to come and get the merchandise. - from - - stated that he would not give me a refund and asked me to jump up and down on the bed. He asked me to please keep it and give it time. I asked again for a refund and he stated that he does n't give refunds. He stated that he would give me another bed and I informed him that I purchased the softest bed he has. He said just keep it please. I stated that I would call Bank of America and I asked to put a stop on the purchase. Bank of America stated that i had nothing to worry about and they would take care of it from here. On - -, - - called and asked to pick up the merchandise and I called Bank of America and asked if I should give him the merchandise and I was told to do so. ON - -, -. I received a letter from Bank of America


that Bank Of America sent me. I put what I said in writing and. ON - -, - I received another letter stating the same thing as the letter on the - stated. I called again and I was informed that my case was closed per Visa because I had not responded to two letters that I never received. I also explained that I had spoken with Bank Of America on the other occasions and no one informed me that I needed to do anything. I asked how could my case be closed if I never had a chance to receive the information that I needed to do more than give the product back.