Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account New York

My 18-year VISA card through Bank of America was cancelled without notice. I have been managing payments on this account through the iPhone app and online for the last several years without any problems. I called an spoke to an agent who told me that the reason for cancellation would be explained in a letter being mailed to me within one week. I received a letter saying that a payment for the account had been returned unpaid ; this is incorrect. The app on my phone indicated that a payment had been made when I submitted it but my bank never received or responded to the request. I waited a few days and resubmitted the request, which was funded immediately. Now I have a letter saying I 've been charged an outrageous 'fee ' for the 'returned payment ' of $1000.00. No acknowledgment that this was an error of their phone app or that the account has always been in good standing since 1998. The letter further asks me to call - to arrange payment but the computer then tells me I do n't owe any payment at this time. No options for discussing with an agent/representative.