Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account Ohio

I paid off the balance of my - - card issued by the Bank of America on -/-/2016 ( mailing date ). The amount paid was the total balance and it was paid prior to the due date on the bill. I sent the payment via USPS Priority Mail to ensure it arrived quickly. On - -, 2016 I received another billing statement from Bank of America indicating that I owed $73.00 for interest charges. On - -, 2016, I mailed a letter via USPS Priority Mail to the Bank of America indicating that I was disputing the $73.00 amount showing as owed to them. I paid $78.00 to the Bank of America on -/-/2016 to close out the account. On -/-/2016, I received another billing statement from the Bank of America indicating that I owed them $ - -/-/2016 at - ( Eastern Time ) , I called Bank of America and spoke with - - regarding my dispute of the billing statements. She assured me that Bank of America would issue a credit for $3.00 and send me a letter acknowledging that the account was now closed. To date, I have not received such a letter and I continue to receive billing statements.