Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Oregon

I have an - - - issued by Bank of America. It has a credit balance on it. I called today to have a check sent in the amount of the credit. The card ends in -. I gave them my address for verification in full. I did not give them my birthdate but I did give them the CIC code. They were insisting that the code was on the back of the card and was - digits. I said no it has always been - digits for - - and is on the front of the card. They claimed that the number did not match. I was looking right at the card and read it twice. They refused to issue my check. The supervisor 's name was " - ''. He refused to give me his last name. I asked the name of his company and he refused to give that to me. I asked what call center he was at and he said " Texas ''. I asked him the city and he refused to tell me. I asked if the call we being recorded and he said " yes '', " all calls are recorded. '' I


CIC number from my OTHER card. I said " no ''. I said I have given you my name, address, last digits of my card and the CI code and you will not tell me your last name nor your company, its address, or the city in Texas you operate from. '' He said " Yes, that 's correct. '' Please fine these people. If we need to talk on the phone, e mail me.