Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes California

I am incredibly dissatisfied with the way Bank of America has handled a disputed transaction of $6900.00 to - - -. This fraudulent Telemarketing Company conned me into paying them $14000.00 for nothing. I reported this to Bank of America and provided them with all the information necessary to prove that the company scammed me and although it seems they have refunded the $7400.00 they have decided in favor of the merchant on the other $6900.00 citing that they " deserve to be paid for any services that were rendered ''. What this company sold me vs what was " rendered '' was nothing as they described. As far as I am concerned, this company did NOT render the services as described and Bank of America is allowing these thieves to operate. I have been informed by the -, that I have the right to dispute charges like these using " Claim and defenses '' and I would like this to be properly investigated as such.