Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account California

I have decided to file a complaint through the Consumer Financial Protection Bureau after I was assigned a regulatory complaint servicing specialist through Bank of America. - -, the specialist assured me she would get to the bottom of the situation and resolve it quickly. The deadline for her response has passed and her number is no longer in service. It all started with the worst banking experience I have ever had. - phone call lead to my account being closed without my permission and my credit slashed. I called to inquire about a balance transfer to a card that I have had a zero balance since -. Do to some issues with my account, card services was unable to assist me so they transferred me to a credit analyst - - - -. I explained to -


but to keep an eye out. I told him that I was recently offered an offer which just expired, and he assured me he could n't reinstate it. I expressed to him that I have been receiving offers from other banks and did n't see the need to keep this account open if BofA could n't help me out. He said he would close the account, I interrupted him and said " do not do anything to my account till I speak to your manager ''. I was transferred to - -. - was nice and wanted to know what was going on. I explained to him and he said to hold and he 'd check it out. Note : this entire time I 'm hoping for an offer or at least an option for a balance transfer. - comes back saying that after further review the Bank Americard Visa - ( - - is closed and that my $10000.00 credit limit on the BankAmericard Cash Rewards Visa - was reduced to $2900.00. Shocked I asked him why my account was closed when - said I did n't have any offers but to keep an eye out? - responded with " well you closed the account ''. I told him that I instructed - to not do anything to my account until I spoke to his supervisor. - could sense the misunderstanding but said there was nothing he could do. I called Bank Of America because I wanted to see if they could help me. I started banking with them when I was -, a freshman in college. I have been loyal ever since. When I called I was hoping for some guidance, maybe not the answer I wanted, but at least some guidance. But the answer I got was completely different. I 'm modified at what happened and really upset over the outcome.