Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes California

I purchased a custom $970.00 costume from -. The merchant sent a damaged and unusable item. The merchant said she would start a claim with - and send me a prepaid return label to return the damaged item to he and she would give me a refund. I waited day after day and she never sent. I have proof of the text messages of me asking her every day for the label and her ignoring me. I sent records of my phone bill of me trying to contact her and her ignoring me. I filed a claim with the Bank of America and they initially gave me my money back. Then the merchant lied and said she told me I had 3 days to return the item to her on my own. You can see in all her messages that I have from her that that never happened and she told ME to wait on HER sending the prepaid return label. I have pictures of the damaged items that she saw and her response to seeing them. I have all the proof that I need that she sent me damaged goods, claimed she started a fedex claim, ignored me and


a letter asking for this proof, I have faxed the proof to them twice and have the fax confirmations that both times the faxes went through. They never reviewed any of my proof and sided with the fraudulent merchant. I spoke with - in - and sent the proof to him on -/-/16 when claim was active, I called again when I received a letter saying my claim was denied and spoke to - in - and she said to go to a Bank of America branch and re fax the proof with the confirmation proving that it went through the first time and I did that as well. - at B of A on - - in -- sent it again and AGAIN I got confirmation it went through. - said to call back in 48 hours to make sure it was received and I did that. I spoke to a very rude guy named - in - and he said they did n't have any faxes, yet again. I said I have proof that they received it twice and he did n't care. I asked to speak to a manager and was put on hold another 10 minutes before an even ruder and less helpful guy named - in Maryland came on. He said I was " out of luck '' because they did n't receive anything. But really I am out of luck that B of A is incompetent when I have proof they received my faxes twice and did n't bother to review them. How is my bank, my cc company, siding with a woman committing fraud and they wo n't even look at the proof that THEY asked me for. I am disgusted by their incompetence and lack of effort. I will be canceling all cards and filing a civil suit against the merchant.