Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Deposits and withdrawals California

My Issue with Bank of America, California, - - - - - -, CA - Name : - - Account number : - Address : - - -, - CA - Phone : - email : -- Date -/-/2017 ( attachments provided to substantiate claims ) Issue : Bank of America 's policies and procedures of processing deposits, is totally unethical and should be changed and the bank should be sanctioned. In this day and age of electronic processing, it should n't take 11 days to process / clear a deposit, it should be done overnight, including weekends and holidays. The internet is up - Chronology of events : - - Saturday - I was notified by my daughter, who is on my account that a check I had written, Check # -, for $15000.00 to - - University had overdrawn my account - - I checked my account online, and it showed - -, indicating that the check had been honored, as there had been only - in my account - - I immediately went to my reserve bank, -, to send $15000.00, by EFT, but since it was Saturday, they would n't send it till Monday, -, so


Whenever I do a Mobile deposit, it always says on the screen that funds will be available the next day, for Debit or cash withdrawal. I assumed everything was taken care of. - Tuesday - my daughter informed me that she still got the negative balance notification. I thought that was strange, since I had deposited the money 3 days earlier. I called the bank, using the number on the notice, but the offices were closed for the holidays. - Tuesday - - clears my check for $15000.00 deposited to BofA ( - Tuesday - BofA bounces my check to -, though I do n't find out about this till I speak to a BofA representative the next day ) - Wednesday - After puzzling over these BofA emails, I went down to my local B of A bank to find out what was going on. The lady ( assistant VP for the branch was very nice. ) The national office was closed, but the local branch was open. She looked up my account. Of the $15000.00 I deposited on -, they put a hold on $4800.00 for 5 days till -, and a hold on $ - for 11 days till - -! This is unconscionable! The $ - check written from - to BofA is cleared by - on -, and BofA is going to put a hold on $ - till -, and a hold on the remaining $ - till - -? This is totally unethical! The representative also told me that they bounced the check, returning it back to - on -. She commiserated with me and said she would waive any fees, if any appeared. I was outraged and concerned. I had made several end of the year donations to charities, and now I was concerned that they might bounce too, because of the " holds '' BofA was putting on my funds. She said an EFT may be faster. - Wednesday, I transferred an additional $ - via EFT from - to BofA It was sent by - on -. - BofA shows this EFT as " processing '' So now there is $ - in my BofA account ( although $ - is still on hold till - ), way more than I need or want in that account PLUS I have to ask - - to please resubmit the bounced check, an embarrassment to me. I acknowledge this all started because I overdrew my account. HOWEVER, they appeared at - to honor the bounced check, as I believe I am a preferred customer, but they did n't HONOR MY DEPOSIT, done in good faith to cover the check. I find their behavior unacceptable. I want their policies changed, an apology, and I would like them sanctioned. Additionally, BofA California does not provide an email to register complaints, thus I must file with the Consumer Financial Protection B