Synchrony Financial Credit Card Complaint

Billing statement

Synchrony Financial Credit card department,

Billing statement North Carolina

Every month I receive a statement from Synchrony Bank showing a balance due in the amount of - on a - - account. I 've contacted the bank and was told there is no balance due and there is no explanation given as to why I am receiving these monthly emails. I am concerned that my credit may be negatively effected by these erroneous statement which the Bank denies is occurring. I would like the Bank to correct this and I would like the emails to stop. The bank has sent me a letter at my request indicating there is a zero balance on my credit care account but I am still concerned the bank can not stop the emails.

Synchrony Financial customer in North Carolina
Dec 28, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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