SunTrust Banks, Inc. Prepaid Card Complaint

SunTrust Banks, Inc. Prepaid card department,

Gift or merchant card New York

I possess a Sun Trust Visa Prepaid Gift Card in the amount of $120.00. I have never activated or used this card. The Card does not expire until -2019. I should have a balance of $120.00 on the card as it has never been activated or used by myself. However, SunTrust Bank has taken $100.00 in fees for from the card before I have even used it. There is now a $25.00 balance on the card due to fees that were taken without my knowledge or authorization. I am very upset and perplexed and I feel that this is immoral, unethical and theft of services on behalf of SunTrust Visa. I never entered into or signed any legal contracts agreeing to the terms and conditions of this card. I was not aware that funds would be withdrawn from the card by the bank until I checked the Balance on the card. The Bank was paid in full by the purchaser of this card and now they are taking the funds back for absolutely no reason. The Bank received the amount of $120.00 from the purchaser and they are taking the money that they have already been paid. I find this to be a travesty and illegal. So now the Bank is making $240.00 from a card that is worth $120.00. How can they sell the card and then take the money back. The card does not expire until the year 2019. I have never activated nor used the card. So why have the fees been taken? This is a travesty and unethical for the Bank to take Fees on a Card that was Paid for. I should not be penalized for this. I have tried to speak with a Supervisor who claims there is nothing he can do for me so I am filling this complaint. It is with great hope that Justice will prevail in my favor and that the funds will be reimbursed to me.