TD Bank US Holding Company Credit card department,
I got a credit card from TD Banknorth in - 2015 with a $7500.00 credit margin. I gave them my Florida adress as well as my northern adress because I live in Florida only 4 months per year. I used the card without problem until the spring of this year. An amount of $250.00 was put on my card and the account sent to my Florida adress. The Bank says the the US Postal Service returned all statements sent to my Florida adress even though I had advised the US Postal service to forward my mail at my - adress. I did in fact received at my - adress all the mail sent to my Florida adress excep of course the statements coming from TD Bank. TD Bank had my - adress in their file but they decided to ignore it. They had also phone numbers that they could use to reach me but did n't care to use them. Instead, they notified the credit agencies that I was delinquent, that my credit card was suspended and that they had written off the loan. I learned of all this from another Bank and after having paid off the amount owed to TD Bank I asked them to notify the credit agencies so that my record be clean but to no avail.
TD Bank US Holding Company customer in Florida
Dec 22, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with non-monetary relief
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