Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes California

I returned the product on - -, and the merchant received the item. ( I keep the records. ) However, I did n't get my money back until now. This company seems a fraud company based on lots of customer reviews. When I noticed that, I filed the claim on - - to Bank of America to get my money back. But the merchant insisted to send an unworkable cell phone to me, and requested the money from Bank of America ( BOA ). After I returned the product back and contacted with BOA, BOA said that they already sent the money to them and closed the case. Further, because my case is expired, BOA ca n't reopen my case again ; thus, I did n't get the money back until now. I contacted with the seller 's bank " - '' and they told me they are pending the transition right now, but they ca n't sent the money back to me, either. I hope it is not too late to get my money back before - transfer the fund to the seller. Could you help me to solve the problem? Thank you so much.