Flagstar Bank Bank Account Or Service Complaint

Flagstar Bank Bank account or service department,

Checking account Using a debit or ATM card Nevada

On - -, 2016 an unknown individual used a fraudulent debit card to make - separate ATM withdrawals from my checking account with Flagstar Bank. The withdrawals totaled $1800.00 and were withdrawn in the amounts of $400.00 ( x - ) and $200.00 ( x - ), my bank apparently terminated either the debit card number or the ability to make ATM withdrawals from the checking account upon the last withdrawal of $200.00 per discussion with card services at Flagstar Bank on the evening of - -, 2016 ( I was not contacted by Flagstar Bank about the transactions but rather attempted to use my debit card on the evening of - -, 2016 and the card was declined ). The individual made - withdrawals of $400.00 from the location noted previously ( - - - -, -, NV - ) and made - withdrawals of $400.00 and - withdrawal of $200.00 from another location ( - - - -, -, NV - ). I submitted a fraud claim with Flagstar Bank on the morning of - -, 2016 and received no correspondence from the bank. I submitted a police report with the - Police Department on - -, 2016 to report the theft as well. On - -, 2016 I called the bank 's customer service number to inquire about the fraud claim and was informed that the claim was denied based on the fact that the withdrawals were in my city of residence, the fact that I retained my debit card, and the fact that there were no incorrect PINs entered during the withdrawals.