Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure New York

We have tried to work with Wells Fargo Home Loans on an adjustable rate mortgage. We had worked with Wells Fargo for over 4 years. Our File was missing from their records for almost a year where no one knew where it was. They have sent us summons and complaints we have submitted answers. These are some of the dates we have submitted requested documents : -/-/-,-/-/-,-/-/-,-/-/-,-/-/-,-/-/-,-/-/-,-/-/-,-/-/-,-/-/-. After the -/-/- submission no one would speak to us because no one knew what happened to our file. When we did get someone they had to speak to someone else. We never received a return our calls.


We waited for a decisions ... ..then it was in underwriting ... ... the underwriter that was assigned was no longer with the company then ... ... ... ... ... ... ... nothing happened in -/-/- no response then -/-/- a new package was requested We had to wait for underwriting again ... ... ..Nothing -/-/- Then -/-/- another new package requested. ... .this was by the - person assigned to our account. As of -/-/- they were still starting over with complete new packages, we had - customer relationship managers. -/-/- Our loan was transferred to -. We had no idea that e were no longer with Wells Fargo because the person assigned to the account has a complete package and it appeared that we were going to finish. Now with - all of what Wells Fargo said they did not need - is asking for. This has been a long, long journey for us we have been given the run around too many times. We need help!