Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Washington

This is what I sent to Bank of America on -/-/- after filing a timely dispute with them which they denied. I previously disputed the charges form - - form - and -/-/-. It appears that from the attached letter that B of A presumes the charges are valid simply because google has my correct information. This is an incorrect assumption. - previously was authorized to charge my credit account through -/-/-. - charged the amounts after -/-/- without authorization and illegally. As you will see from a review of my billing statements there were nominal charges in - and -/-/- as we were discontinuing our services with -. In -, - illegally used our previously provided information to make unauthorized charges to my account. I did not become aware of these charges until - as I was traveling frequently in - and -/-/- and my accounting department initially paid the fraudulent charges. I then disputed these unauthorized charges


- was not authorized to make these charges and did not provide services that they are charging for as we had initiated a stop of service with -. When I contacted - they admitted that they had failed to stop services as requested because their agent made an " improper notation in the file. '' I do n't know exactly what this means but I had contacted - regarding the end of services and they failed to follow through and failed to properly notate my file so the stop would occur. When I contacted - directly I offered to pay them an amount that I was charged the previous months ( no more than $1000.00 total for - & -/-/- ) in a good faith effort to resolve the issue. - refused and I then initiated the dispute. I did not authorize any of the charges after -/-/- from -. I did not receive or request services from - after -/-/-. I have asked - to provide proof that they actually provided services to me After -/-/- and they have refused to provide this information. I have asked - to provide any proof of my authorization to bill my card after -/-/- and they have been unable to provide any proof. The fact that - retained my address and billing information is evidence of - 's ongoing fraud and unauthorized use of my credit information.