Barclays PLC Credit Card Complaint

Identity theft / Fraud / Embezzlement

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement California

I was fraudulently charged on my - card. - reversed the charge. The provider, -, converted the - to Barclaycard. Several months after the reversal, Barclaycard added the fraudulent charge back to my account. I provided them with evidence that the charge was fraudulent, but they left it on my card anyway. They did not provide any invoice or receipt from the merchant to support the fraudulent charge. The only business I conducted with the merchant was paid by checks, NOT by credit card. I provided the invoice from the merchant and copies of the checks that paid the invoice. The credit card company claims there was some other charge by the merchant, but the charge to my credit card was fraudulent, as - confirmed when they reversed the charge! There is no other invoice or any other service provided by the merchant that would justify charging my card. I have attempted to contact the merchant numerous times over the past several months to no avail. Barclaycard has not addressed any of the issues with their response and seem to be just intent on keeping my money for this fraudulent charge.

Barclays PLC customer in California
Dec 11, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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