The Money Source Inc Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

The Money Source Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Ohio

Back in - I stopped paying my mortgage because of a medical condition caused by my -, which caused me to - and not remember to pay bills. I missed my - payment, paid in -, and stopped paying through - of -. I received a letter from - in - and my husband opened it and made me call to make arrangements to pay the months that were missed. The letter stated that if they did n't hear from me within 30 days that it would go into pre-foreclosure, and even though I called within the 30 day window, the told me that it had been sent the day before and they would n't accept any payments. At that point I had all of the money in my account to pay the back balance in full ( over - in my checking account ) but they refused to accept my payment. I was told that someone would be contacting me to make arrangements to stop the foreclosure proceedings. In - I was contacted and they told me that I could resume making normal payments again but only in the amount due and only by check through the mail, so


about reporting the late payments from - but that once the paperwork was signed, that the foreclosure proceedings would be removed. From - - until we sold the house in - of - we never missed another payment, and no foreclosure paperwork was ever filed with the court. When we went to get a approval to buy another home though, they were reporting my payments late until - of -, so we had to wait at least until - of - before we could get approved. I sent the credit bureau 's paper work with bank statements that showed that each one of our checks cleared from - - to - -, but - - came back and said that they were reporting accurately. With that being said, we tried again in -, and now the credit reports show - lenders - - and The Money Source both reporting during overlapping times, and now it shows up as a foreclosure from - - through - -. We could n't do anything at that point, so we tried again in - of - and now the foreclosure is reporting through - -. - is reporting the foreclosure and The Money Source is reporting late through that whole period at the same time. We first had to prove that it was n't a foreclosure and that there was only one company servicing the loan, they are both the same company and when we did the modification they changed who serviced it from - to The Money Source and every time we dispute it, the issue gets worse.

The Money Source Inc customer in Ohio
Dec 10, 2016

* Source: CFPB Complaint Database

The Money Source Inc response to complaint:
Closed with explanation

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