Amex Credit Card Complaint

Amex Credit card department,

Convenience checks California

On my American Express credit card ending with -, there was a credit balance ( due to refund of earlier spending ) of $180.00. On -/-/2016 ( as shown in the statement ), Amex sent me a check of the amount of $180.00, without my request. I deposit this check to my - saving account ( ending with - ) on -/-/2016. On -/-/2016, - notified me that the check was returned by American Express ( Reason : Refer to maker ), and I have to contact check issuer ( American Express in this case ). There was a fine of $12.00 due the returned check by -. I started to contact Amex. I talked to - Amex presentative and escalated to a supervisor on around -/-/2016 and the supervisor promised me that Amex will send me a new check after investigation.


$180.00 to my credit card account as the solution within 2 days. 3 days later ( -/-/2016 ), instead of receiving the credit, I received second Amex online notification which is exact the same as the first notification ( the check has been paid ). I called Amex and talked to the third supervisor -. - promised again will issue me the credit after internal investigation within 7 days and will call me regarding the investigation result. However I did not receive any call and did not see the credit either. Instead, on -/-/2016 I received the - Amex notification saying that the check has been paid. I talked to the - Amex supervisor - ( Amex employee # - ) and - request me to send the documents ( - account activity and returned check image on - ). I faxed the documents to Amex fax number -. On -/-/2016, I initiated a 3-way conversation with - and Amex ( My earlier request to have a - way conversation was declined by Amex supervisors, as they promised it is not necessary ). This time I talked to - Supervisor - - and Amex Supervisor - ( Amex - # - ) at the same time. - insisted the check was returned, and Amex insisted the check was paid. At the end - supervisor - said she opened an urgent case with - ( case # - ), and a special team member with call me on -/-/2016. Amex supervisor - said he reopened previously closed case ( case # - ) for further investigation and will also call me on -/-/2016. On -/-/2016, I did not receive phone call regarding the status from either - or American Express. During the process I spent more than 3 hours with Amex and - ( talked to - Amex supervisors and - - Supervisor ), and still did not see any solution or even received the promised status phone calls. Amex case # - - case # -