Amex Credit Card Complaint

Amex Credit card department,

Closing/Cancelling account California

American express tricked me to keeping my account open. I called American express on -/-/2016 regarding my American express - business account. I inquired if there is any retention offer that can help me decide if I should keep my account. An agent told me that she is able to add a retention offer, 'spending - on the account and get - - points in 3 months. ' Then I asked if she can send me a confirmation email, but she told me that she ca n't. However, she left her name - with agent id -. Then I finished the spending requirement on - -, but I have n't received my spending bonus on -/-/2016. Hence I called American express on -/-/2016 and inquired if my spending is eligible for spending bonus and how long it will take to get my bonus points. The agent responded with 'sorry there is no retention offer on your account, and you are not eligible for any bonus points. ' Then I asked if she can locate the agent - with agent id -, but she answered 'no - is not here. ' Then I ended the call but found I was tricked by American express because American express agents tried to keep my accounts with fake offer and names/ids. Now I can not get my annual fee refund because it has been passed 30 days since annual fee posted.