TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Billing disputes Massachusetts

I purchased plane tickets from a third party ( - - - ) on - -, 2016 for $560.00. After checking my credit card statement online on - -, I noticed they charged me an extra $220.00, totaling $780.00. I tried for almost 2 weeks to contact the merchant about this charge, but no one ever responded to my questions. I decided to deal directly with my credit card company instead ( TD Bank ). The following is a timeline of my interactions with TD : - placed dispute with TD ; directed to fax in my receipt from - - - - faxed receipt to - - received letter from TD stating that my case was closed due to " not receiving a response '' to a letter that was sent to me in regards to my dispute ; I never received this original letter they were referencing. I called TD to inquire about the fax I sent as well as the letter I received in the mail regarding the closed dispute. They said they never received the fax and that I did not respond to a letter sent to me about opening the dispute. I requested a copy


- faxed airline receipt to - - called TD for update on receiving fax ; employee said they did not receive my fax and that the new fax number given on - was incorrect and that my original fax number was correct. - faxed original receipt again to - - called TD for update on receiving fax ; employee said they still had n't received fax. I asked for a supervisor, but was told that she was unavailable. Was told I would receive a call back. - received call back from supervisor, -. She gave me her direct fax number to send my receipt to. - fax original receipt to - ( - direct fax ). Called - in the afternoon to confirm that fax was received. She stated she had it and that it would take a few weeks for a decision to be made. - called TD for status update about my claim ; was told that dispute was denied due to " VISA regulations that prevent charge-backs for travel and entertainment expenses. '' I was never contacted about this decision. If I had not called for an update, I would have never know about the decision to deny my dispute. - called TD to inquire about appealing the dispute decision ; was told there was nothing left to do because it is a VISA regulation. Was instructed to write a statement and fax to TD but that nothing would probably be done regardless. - called TD again to ask for - to find out more information about my dispute decision. Was told that she is unavailable and the employee told me there was nothing left for TD to do on their end because of the VISA regulation. She also stated that I should not fax in a statement because it would not re-open the case. I am trying to get a credit for $220.00 that was over-charged to my account. I have been dealing with this issue for almost 3 months now, and the way I was treated by TD Bank was extremely unprofessional. Their lack of communication was very frustrating, and the way they handled and then closed my dispute without any documentation or explanation was very frustrating and not customer-focused. Please advise if you need any more information, including my original receipt from - - -.