Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing disputes Georgia

This is for Bank of America credit card. The dispute case ID is -. On -/-/2016, I purchased a $400.00 - gift card on - using the credit card. Upon receiving the the mail, it was just a piece of paper with numbers in it. I tried to use it in the store, it was showing $0.00 balance. I was scam by the seller. I dispute the charge with the credit card company. It came back few months later denied the dispute. I want to appeal the dispute, however they refuse. They said I need to have - to have a statement showing where and how the gift cards were used. - will not give that information out. Only the seller who if he/she have the receipts for the gift card can have that information. I do not have that information as I am the buyer. Bank of America does n't care. They would n't do anything. Bad company! This need to be adjust!