Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes California

I purchased a mobile app service called - - on -/-/16. The service did n't work for me and so I requested a $99.00 refund from the merchant on the SAME day. The merchant refused to grant me a refund because I clicked on the link they sent me to access the service which " voided '' the refund policy and made me ineligible for a refund. This was the most ridiculous thing I 've ever heard. Of course, I will click on the link to be able to try it. I do n't know how else to do it. I then went to Barclay credit card to dispute this charge and after a month, they came back to tell me that they can not credit me this amount because of the terms and conditions on the merchant 's website. I was grossly stunned by this lack of concern for their consumers who they do not protect from these fraudulent charges. I 've been a loyal customer who paid her bills on time and this is what I get? I do not care if I get charged $1000.00 for a transaction as long as this is something that I CONSUMED. I refuse to pay charges that do NOT benefit me at all and so I request that the Barclay credit card company credit me back these fraudulent charges that reflected on my account on - and stop this unprofessional practice of helping merchants rip off their own customers.