I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Kentucky

I currently serve in the military and have been for the past 16 years and have relocated - times. I 'm aware of the process and my responsibility of disconnecting services ( i.e.cable, internet, etc. ) I relocated -/-/2016 from -, knowing my final date in advance I scheduled all my utilities to be disconnected. Mysteriously, between - and - I did n't disconnect my services ( although I have emails stating I did ). I left - in - and paid my final bill to - with my disconnect date of -/-/2016. I was charged for the months of - although not only do I have the disconnection email, I moved from - to -. I called and called in an attempt to figure out what this harassing email was regarding a payment. - informed me I do n't owe anything with - I owe -, - told me I did n't owe them anything I am actually scheduled for a refunded credit that will arrive in the mail. I have emails to support this from - to -. Having thought I finalized this dispute. I received a letter on - - 16 from a collection agency stating I


to a woman named " - '' in the - Department who demanded me to pay the -. When I asked, " what is this charge from, what am I paying for when I have n't lived in - since - ''. - informs me " it 's a charge for - and - that - paid - on my behalf I owe - ''. I asked - " How do I owe for - and - - when I did not reside in - and I paid my final bill, and I have the emails to prove that intact, I am the one who is due a credit from - ''. She stated I was getting disrespectful and refused to hear what she was stating. I asked to speak to her supervisor and she refused and said her supervisor was busy. I clarified with her what was stated " I am a customer and you 're telling me I can not speak to your supervisor ''. - then tells me " my supervisor is unavailable and I can place a request if for them to contact you in 72 hours ''. I tell -, yes, do that and ensure they call me in 72 hours. - than goes on demanding payment again, and I end the conversation. I call -, " - '' tells me I was refunded on - though my bank account. I inform " - '', I 'm checking my bank now, and there is no such refund. - informs me, " I see that we credited your bank account on - ''. She places me on hold for maybe 5 mins and returns and states " I misspoke, there was a " card '' sent out to you at your address with a refund. I inform " - '', I have not received a refund - and I tell, first you tell me you see that my bank account has been credit, now you 're saying a " card '' has been mailed to me ''. She returns with " I told you I misspoke and I have a number you can call to check the status of the refund " card ''. - gives me a number, and of course the agency is closed. I have never been treated in such a manner as if I 'm someone who does not pay my bills. I am a -. - -, with 16 years of Service and I have NEVER been as disrespected and treated like I 'm some " criminal '' when I 'm asking how do I owe money, and NO ONE from - or - or the " Collection Agency '' ( IC System ) could give me a straight answer. I am outraged and livid with the way these - agencies have treated me. I have never felt more humiliated from the way I was treated and spoken to as if I do not pay my bills.