Bank of America Credit Card Complaint

Bank of America Credit card department,

California

Several problems : Bank of America dropped my grandson 's authorization to use all of my - credit cards and also cancelled the auto payment out of my checking account with no explanation. They denied the use of the cards on several important occasions for no reason. They issued new cards with new numbers for their security not mine. They issued a - card that I never applied for just like - - did to some of its customers. They denied changes when my husband recently died although everything was in joint names and legally either party could do everything to the accounts. They treat me like a new customer after banking with them for over 58 years. They keep making changes to many of my transactions with them without any permission on my part. Their records conflict and when I point out that I have a document from them that shows something different it does not seem to matter. Thank you for looking into this matter.