TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Advertising and marketing New York

I opened a Nordstrom card on -/-/-16 because the customer service agent at the store said, repeatedly, that I would receive a $20.00 statement credit as well as a $20.00 certificate to be used for a later purchase. My husband heard her say this multiple times as well. I did not receive the statement credit, so I contacted their online customer service and was told " sorry, the agent who told you that was incorrect. '' I said that was not acceptable and that I had been given fraudulent information to open the account ( which I would not have opened if not for the supposed promotion of $40.00 credit in total ) and the response was to give me the credit, but take away the certificate, so in essence still the same $20.00 value - half of what I was told multiple times I would receive when opening the account. The sales rep who encouraged me to open the account was very persistent and was clearly getting some kind of bonus for signing me up as she announced it very loudly to her colleagues and also placed a phone call to let someone else know she was signing up a new customer. It is obvious that she is receiving a financial incentive for signing people up, and in my case used false information in order to get me to open up an account.