Wells Fargo & Company Bank account or service department,
Checking account Deposits and withdrawals North Carolina
Every - and - of the month I am paid via paper check from my employer. It is the same check drawn off of - - -. Wells Fargo always places a hold on my check and tells me that $200.00 will be available on the day for example ( -/-/- or -/-/- ) but when the clock changes to - that is technically the next day. The funds are not being made available on the exact date but hours later after their " processing times '' I have told them multiple times about the issue and nothing is being done. The bank always successfully collects the funds from the account that it 's drawn off of. The bank has NEVER received a returned deposit item from me and yet they continue to place a hold on my paycheck. They claim that the " system '' is putting the hold on it but not them. No other employee at my company has this issue and the funds are always available I know because I am the -. I can show proof at all times that funds are available in the account that its drawn off of but they still place a hold on my funds, receive the funds from - - - and still have a hold on it. This is unacceptable and something needs to be done. I have reported this to their executive offices and local branches with no resolution.
Wells Fargo & Company customer in North Carolina
Nov 24, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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