Bank of America Credit Card Complaint

Closing/Cancelling account

Bank of America Credit card department,

Closing/Cancelling account California

It all started yesterday when I receiving an email that stated : After careful review, we determined this account needed to be closed, effective -/-/2016. We apologize for any inconvenience this may cause. I immediately called and was stunned to find out that the email was genuine, and that my account truly was terminated without cause or notice. The initial reason I was given was that the account was closed for security reasons due to 6 months of inactivity. That seemed like an easy fix, but the agent was unable to resolve it and had to transfer to another department. There I was asked a lot of questions


're not getting your credit line back. It was clear that Bank of America had an agenda to steal my $35000.00 in working capital under false and unethical pretense, Its systematically closing customer accounts for - reasons in order to commit theft. And despite my pleading that this would seriously derail my business, and that I may have to lay off employees due to inability to cover payroll, or lose business due to inability to provision for the upcoming holiday seasonality rush ... they could have cared less. What makes matters even worse, is that I 've been a customer of this bank for decades ... and have a perfect record with them. I 'm the type of loyal model customer any business wants to have - which each agent I spoke with acknowledged each time. So its absolutely terrifying that if they are steeling from me with a 'whatever ... you 're not getting it back ' attitude as to how this is going to impact my ability to stay in business ... then you have to ask yourself .... Just how many other, smaller guys are they doing this to right now as well ... who are not model account holders with decades of loyalty and spotless records?????

Bank of America customer in California
Nov 21, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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