Bank of America Credit Card Complaint

Bank of America Credit card department,

Late fee New York

I have - credit cards issued by the Bank of America. I have had them for several years. I set up an auto pay to cover the minimum balance in - but I did not owe any money so the auto pay were refunded to me. - - I started carrying a balance on these cards. Today I noticed that I was being charged a late fee of - dollars even though I have an auto pay set up on both of these account. I called the company and discovered that I have been being charged these fees since my - statement. The auto pay was coming out each month on the - day of the month but my due date was the - day. I did not pay attention to my statements every month so I did not notice the charges and call the company until today. I thought it would be a simple matter to get this corrected and get a refund.


was my fault and my fault alone because I did not pay attention to my statements. She refused to refund me any money even for the - late fee because the fee was due yesterday. Can you help me? I feel that Bank of America knew that my auto pays were coming out of my bank after my due date for many months and that we are equally to blame therefore they should accommodate me by crediting some of the late fees. They do get there payment every month via an auto pay system that even - admits is antiquated and confusing. - apologized profusely " for the inconvenience '' but refused to return any money or even tell me how to avoid this in the future.