U.S. Bancorp Credit card department,
Closing/Cancelling account New York
In -, I closed and cancelled an account with US Bank. The balance was paid in full ( see - balance ) About 6 months later in -, I get a call from their collections stating that I owed a balance. It turns out that what I thought to be closed credit card had been used for a fraudulent charge in -. I spent hour straightening it out with them, and they said that the account was closed ( See - fee reversals balance ). This morning I get another call from their collections - they had continued to accrue fees on the card for non-payment. They insist that the only way for me to " close '' the account again is to pay the balance in full. My credit score has dropped because this *closed* account is so past due. I do n't know what kind of business they are running and why they refuse to close it.
U.S. Bancorp customer in New York
Nov 12, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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