Bank of America Credit Card Complaint

Bank of America Credit card department,

Customer service / Customer relations Florida

I had set up an automatic payment with Bank Of America - credit card to be paid every month $500.00 from my personal account. In - 2016 I had a credit of $480.00 and the ACH payment keep being send to the credit card every month by - 2016 I had made $2400.00 payments with out using the card. This means a credit I had a credit of $2400.00 I called several time letting them know that i had stop the automatic payments authorization online and I was being deducted this from my bank any ways they said I had to call my personal bank directly. Finally in - after many calls I had to ask my personal bank - to do stop payments of this. I called - and ask for the rebound of my payments made. Total credit I should had was $3900.00. In - - at - pm I called and spoke to a costumer service rep called -, she help me out and told me a credit was going to be send to my account in -. I only received $1500.00. In - - at - am I spoke to a costumer service rep named - and she told me a check was send to my house which I never received -/-/2016 for $2400.00 she confirmed check was not issue and it must have been lost in the mail. She help me to process the payment again to be return to me as the last one was return directly into my - account, she said it will take 10 business days. I called again today - -, 2016 and I spend an hour over the phone and none one was able to tell me what happen with this reimbursement and no word on why it has not been process.