Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure North Carolina

I have owned a property in NC for over 10 years. When I purchased it needed extensive renovation. I did an interest only loan to preserve ma/ny for the repairs. This was -. My husband and I also purchased a business during this time. From - to - we lost money at the business. I did a modification with Wells in -. Since then we have lost the business and had to file a Chapter - for protection against business debts, not personal. I have asked for help from Wells as we have paid 6.625 % for 10 years and have not gained any equity. They sent me an appraisal in - showing the value as -. When I contacted them about getting turned down for a loan modification or principle reduction I was told that I should look into a short sale. Why should I sell my home for - where we all lose? I have told them that we want to keep and pay on/off our loan. I have worked in the - for 20+ and can not understand how a consumer could navigate this process. I finally gave up and now my payment has adjusted up another $500.00 per month.