Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account Alabama

I have a JC Penner card with Sycrony Bank. Approximately a year ago l, fell behind on payments due to unemployment. -/-/2016, I paid a large sum to bring the card current. I continued to make monthly payments of the minimum until -/-/2016. I attempted to make a payment online and was unable.to do so as a meesage prompted stating I needed to contact -. I called and the representative told me my account was closed due to non payment and the payment was noted on my account as settled. She told me she did n't have a lost of my transactions and asked about my last payment. I told her it was -/-/2016. She asked of I could verify it. I told her I received confirmation emails. She said there was no record and my account stated paid and settled. I told her I was not behind, and I 'd paid a significant amount of money, approximately $500.00, to bring the account current. More importantly, I would never agree to settle an account for a negative reporting on my credit report. She told me she notate a need for an investigation of my account. She told me to call back in 48 hours. l asked for a.return phome call or documentation be sent in the mail of the inquiry. She told me she could not make oitgoing calls or send notice in the mail. I called back 72 hours later, to allot ample time for the investigation, and the new representatvie shated the same information. My account was closed for non payment and noted as settled. This concerns me because I was not behind on payments. I did not agree to settle, and I spent approximately $500.00 in -/-/- to bring the account current.