Barclays PLC Credit Card Complaint

Other

Barclays PLC Credit card department,

Maryland

I had a Barclays Bank Credit card which was charged off. The account is one of the only dbad items on my credit report so I took a closer look at it. On all my credit reports there are some differences in the way the account is reported. I have disputed this account with all - credit bureaus and Barclays has verified all the information is correct. How can it all be correct when I can see some differences on the report? I was particularly interested in the last payments of the account. If they are wrong about my payments then maybe this account is affecting my credit when it should not. I called Barclays Bank at - ( the number on my credit report ) and referenced my account with them on -/-/2016. I told the customer service representative that I was checking on this account and wanted to see what their record stated as far as the last payment made. She told me that she had no records of the payments and placed me on hold.


the gentleman verified again who I was and could not find my account or my payment information. He suggested I contact Barclays. I called - and I explained what happened and she suggested I dispute the account. She even did it for me. And on - -, 2016 the account was again validated by Barclays Bank. Even though as far as I know, they no longer have my account information or at least any of my payment information - the important stuff.

Barclays PLC customer in Maryland
Oct 06, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with non-monetary relief

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