Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Florida

On Sunday, - -, 2016 -, I received a free fraud text alert from BarclayCard concerning a $300.00 charge at - - - and was a advised to reply - if valid and - if not valid. I replied - and got a responding text to all - and reference a pin number given. I spoke to the rep at BarclayCard and went over several transactions to find that several were done fraudulently starting on - -, 2016 with a charge of $300.00. I explained to the rep that I may have lost my card. I checked and found that I did lose the credit card along with data card and insurance card when I emptied my wallet in a stateroom during a cruise I was on. Other transactions the rep mentioned were done at a - at - - -, - at - - -, and - - in -, FL - all of which were done on - -, 2016, which at the time I explained that I just left a friend 's - weekend pool event/gathering in -.


that I did not. I explained this to her and was transferred to the Fraud Investigations Department where the rep a advised that I fax in a police report. On - -, 2016, I faxed over a - - Sheriff Office Report to Barclay 's fax number -. After no updates a week later, I again faxed over the Report on - -, 2016 and also called to get an update. Representative advised that a Statement of Fraud was sent to my mailing address. On the same day, I checked my mail, filled out the Statement of Fraud, and sent it back. Until now, Barclaycard holds me liable for transactions that were done fraudulently. I have yet to hear back on any updates even after faxing and sending the requested police report.