U.S. Bancorp Money Transfers Complaint

U.S. Bancorp Money transfers department,

Domestic (US) money transfer Other transaction issues Wisconsin

Overview : I have been dealing with debt due to a disagreement between - financial institutions over a credit card balance transfer where neither financial institution is taking responsibility for the amount of the transfer. As such, I am accruing interest from both institutions ' accounts for several months because I 'm unsure which account will be able to reimburse me in the end. - - Details : After I signed up for a credit card through Associated Bank ( AB ), as part of an associated promotion, I opted to have a balance transfer from my Associated Bank Visa credit card account to another financial institution, -, to reduce the balance on my - - - credit card account. A balance transfer check for $6500.00 was sent from AB to - on -/-/2016. A week later I noticed the balance was added to my AB account, but it was not removed from my - account. I corresponded with both institutions : - recommends I ask AB for proof about the transfer and fax the proof to them. AB reports that their records that the check was cashed on -/-/2016, and they send me a photocopy of the check. I faxed the check to -, and they write back deny having cashed it and claims it was canceled. Speaking with both customer service teams thereafter has led nowhere, where each institution simply recommends I need to speak with the other to seek resolution.